Cavalry reimburses for rescheduled transfer through London

Posted on Posted in Europe travel

Gatwick to Heathrow, harder than you might think

It’s a common occurrence these days making for a nightmare end to a vacation: Instead of leaving from Gatwick airport, south of London, a flight has been rescheduled to leave from Heathrow, some 40 miles away through traffic.

This happened to a family of Cavalry Travel Insurance clients, whose return from their European vacation took a turn for the worse when British Airways announced at the last minute that they would not meet their scheduled connection in Gatwick, but rather in Heathrow.

In these cases, the airlines will typically not offer transportation, and in most cases, will not provide any compensation.

The New Jersey couple arranged for a car service to take themselves, their two children and their luggage to Heathrow and they had to pay a hefty 360 GBP, or about $480 as a result.

Cavalry reimbursed the family for the full expense.

Cavalry combines the best medevac insurance with travel insurance benefits such as trip cancellation, trip interruption, lost baggage, primary medical expense coverages, and more. Cavalry is powered by Redpoint Resolutions, a medical and travel risk security company owned and operated by special operations veterans and physicians.

Redpoint covers almost 10 million people worldwide and has evacuated clients from all seven continents.

Five fantastic food festivals in Europe this fall

Posted on Posted in Europe travel

From white truffles to Baltic herring

Fall is synonymous with food festivals in Europe, from the 65th International Oyster and Seafood Festival in Galway, Ireland, to the Fruit Brandy and Sausage Festival in Budapest. If you’re planning a trip to Europe this month, see if you can squeeze in one of these unforgettable culinary experiences:

Fiesta De Marisco, (Shellfish Festival) Pontevedra, Spain

Mussels competition in O Grove

October 3-12

This is one of Europe’s biggest food festivals – in terms of seafood festival sizes, second only to the famous oyster festival in Galway.

If you’ve never tasted a Galician crab, add this delicacy to the bucket list. Galicia, in northeastern Spain, is a salty seafaring region with gorgeous beaches, and this festival in the town of O Grove captures its essence and draws thousands of traveling taste-testers. There are barnacles, crab, shrimp, scallops in recipes you’ve never heard of, along with an annual mussel-cooking competition. Throw in some Gallego-Portuguese folk dancing, and this is a festival unlike any other.

www.turismogrove.com

Fiera Del Tartufo (Truffle Festival) Alba, Italy

White truffles at Alba market

October 4 -November 9

You don’t have to be an invited Michelin chef to get your hands on the treasures of this corner of Piedmont, the prestigious white truffle — weighing in at thousands of dollars a pound. (If you are an invited chef, however, you are allowed to take part in the auction that yields specimens up to $10,000 a pound.)

Most of us will be contented at the vendor stalls with a few precious slices on top of fettuccine or tagliatelle, or browsing the stalls selling all kinds of truffled goods. Finish it off with the Palio deli Asini, a race based on Siena’s more famous Palio, but this time with donkeys.

www.fieradeltartufo.org

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Redpoint joins Medal of Honor recipient on the links to benefit Navy SEAL Foundation

Posted on Posted in Fundraising, Uncategorized

Birdies for the Brave

Every September, Redpoint Resolutions takes part in the nation’s largest “Birdies for the Brave” golf tournament, in Half Moon Bay, CA. “Birdies for the Brave” is a national outreach event that raises funds for numerous charities serving combat veterans, and the Half Moon Bay edition specifically benefits the Navy SEAL Foundation.

This week, Redpoint Vice President Ted Muhlner had the opportunity to share the links with Medal of Honor recipient Michael Thornton. The Medal of Honor is the most prestigious decoration for U.S. military service members who distinguish themselves by acts of valor, and Thornton’s actions during the final years of the Vietnam War were nothing short of heroic.

Ted Muhlner, left, joins Michael Thornton, center. holding Thornton’s challenge coin

As described on Thornton’s Wikipedia page:

On October 31, [1972], Thornton participated in a mission to capture prisoners and gather intelligence from the Cửa Việt Base near the coast of Quảng Trị Province, just south of the Demilitarized Zone. In addition to Thornton, the mission team consisted of another SEAL, Lieutenant Thomas R. Norris, and three men from the LDNN, the South Vietnamese Special Forces. Approaching by sea, the group was transported by junk until sunset, then paddled a rubber boat to within a mile of shore and swam the remaining distance. Moving inland past numerous North Vietnamese encampments, the group reconnoitered through the night.

When morning dawned, the five-man group realized that they had landed too far north and were actually in North Vietnam. They made their way toward the coast but were spotted by a group of 50 soldiers, beginning an intense five-hour battle. When the group’s commander, Lieutenant Norris, was severely wounded, Thornton ran through heavy fire to rescue him. He then carried the unconscious Norris into the water and began swimming out to sea. When one of the LDNNs was wounded, Thornton supported him in the water as well. He swam with the two injured men for more than two hours before being picked up by the same junk which had dropped them off the night before.

For these actions, Thornton was awarded the Medal of Honor.

Muhlner serves on the Board of the Navy SEAL Foundation, which is dedicated to building a strong and resilient Naval Special Warfare community, and ensuring our service members know that they and their families are well cared for.

 

Cavalry combines the best medevac insurance with travel insurance benefits such as trip cancellation, trip interruption, lost baggage, primary medical expense coverages, and more. Cavalry is powered by Redpoint Resolutions, a medical and travel risk security company owned and operated by special operations veterans and physicians.

Redpoint covers almost 10 million people worldwide and has evacuated clients from all seven continents.

Cavalry reimburses client for canceled trip to Myanmar after a broken foot

Posted on Posted in Asia travel, Trip Cancelation

Scooter accident wipes out luxury Asian tour

A Cavalry Travel Insurance client was looking forward to a luxury tour of Thailand and Myanmar, exploring temples and undiscovered rural villages, when she had a scooter-riding accident three months prior to the trip departure date. The Cavalry client sustained several fractures in her foot, underwent surgery, and her doctor stated she could not travel.

As a result, a trip cancellation claim was filed with Cavalry Travel Insurance for the non-refundable portion of the deposit of $7,895, mostly for lodging and other accommodations. The client’s Cavalry comprehensive travel insurance policy reimbursed her for the full claimed amount.

“Initially I thought there was going to be a ton of paperwork involved. In the end, it was painless. It wasn’t like I had to chase down a lot of documentation.”

“I was really impressed with the process,” she said.

Cavalry combines the best medevac insurance with travel insurance benefits such as trip cancellation, trip interruption, lost baggage, primary medical expense coverages, and more. Cavalry is powered by Redpoint Resolutions, a medical and travel risk security company owned and operated by special operations veterans and physicians.

Redpoint covers almost 10 million people worldwide and has evacuated clients from all seven continents.

Cavalry client medically evacuated home from Scotland after severe stomach illness

Posted on Posted in Europe travel, medical evacuation insurance

Almost missed son’s wedding

One of Redpoint’s Cavalry Travel Insurance clients and her sister were traveling through Scotland when the client began experiencing nausea, vomiting and severe acid reflux. Her condition prevented her from eating and even lying down to sleep. She was admitted to a hospital in Glasgow.

To make matters worse, her son’s wedding was just a couple of weeks away, and with this serious illness and hospitalization abroad she was in danger of missing it.

 

Redpoint’s medic in Glasgow

Cavalry empowers its clients to determine where they want to receive medical treatment. In this instance, the client elected to be evacuated from the Scottish clinic to her home hospital of choice in the western United States. Unlike typical travel insurance programs, Cavalry does not require local foreign doctor approval, nor does it require the significant qualification of “medically necessary” for evacuations.

Redpoint dispatched a paramedic to her bedside in Glasgow to help manage her care, assist with her treatment and – once she was discharged – medically escorted her home.

Due to her Cavalry program, the client received the major medical treatment she needed at her home hospital of choice, and enabled her to attend her son’s wedding.

Cavalry combines the best medevac insurance with travel insurance benefits such as trip cancellation, trip interruption, lost baggage, primary medical expense coverages, and more. Cavalry is powered by Redpoint Resolutions, a medical and travel risk security company owned and operated by special operations veterans and physicians.

Redpoint covers almost 10 million people worldwide and has evacuated clients from all seven continents.

Redpoint medically assists client after motorcycle crash in France

Posted on Posted in Europe travel

‘I felt a lot better knowing there was someone going to bat for them’

A Redpoint client and her husband were motorcycle riding through the foothills of the French Alps when she had a bad spill, was in a lot of pain, and was transported to a hospital in Chambéry, France for examination.

There, x-rays determined that she had an open fracture of her ulna and radius bones in her left arm, near her wrist, and it would require an operation. Her tour leader, Gretchen Beach of Beach Motorcycle Adventures, soon arrived at the hospital to check on her condition, and then contacted Redpoint operations for medical assistance.

Redpoint physicians reviewed her x-rays and agreed with the French doctors’ recommendations. She had been taken to an excellent French hospital, near Lyon, and was discharged soon after the successful operation.

Redpoint paramedics checked in on the patient regularly and kept Gretchen updated at every step. They re-arranged the couple’s flights home, and organized a car service in France and back home to the United States, where she is recovering nicely.

“Thank you for your excellent assistance with Jeanna and Nathan,” Gretchen wrote. “That evening I went with Nathan to check him in to his hotel and had him pack a bag to take to Jeanna in the hospital and then dropped him off around 9pm at the hospital as I had the van and had to get to the group an hour away.

“As I drove off I felt like I was leaving my 5-year-old at kindergarten for the first time, a feeling I always have when leaving a tour member to handle a hospitalized tour member. Then I started thinking about them having Redpoint and I felt a lot better knowing there was someone going to bat for them until they got home. It sure gave me a lot of peace of mind. Compared to the last few hospitalizations where my clients didn’t have Redpoint…well I’m very seriously considering either making it mandatory or simply including it [in our trips]. You are the best!”

Cavalry combines the best medevac insurance with travel insurance benefits such as trip cancellation, trip interruption, lost baggage, primary medical expense coverages, and more. Cavalry is powered by Redpoint Resolutions, a medical and travel risk security company owned and operated by special operations veterans and physicians.

Redpoint covers almost 10 million people worldwide and has evacuated clients from all seven continents.

Redpoint Senior Medical Advisor Dr. Paul Auerbach volunteers with orphanage in Haiti

Posted on Posted in humanitarian efforts, Redpoint Resolutions

Bringing healthcare to Haitian orphans

Redpoint Resolutions Senior Medical Advisor Dr. Paul Auerbach has returned recently from Haiti, providing healthcare at an orphanage and two local towns near Port Salut.
After the devastating 2010 earthquake in Haiti that killed an estimated 220,000 people and rendered some 1.5 million homeless, UNICEF estimated that the number of orphans in the country doubled from approximately 380,000 to more than 700,000.
Through his good friend Dr. Edward Geehr, Dr. Auerbach met Pastor Sam Metelus, who was the leader in creating the Glory Glory orphanage in the southwestern village of Valere to care for some of the many orphans in Haiti. The orphanage was badly damaged in last year’s hurricane, but is now back on its feet. Sam has plans to build a school nearby in order to further educate the orphans and local students.

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Redpoint medically evacuates woman from Montana to Utah for heart procedure

Posted on Posted in medical evacuation insurance

Heart condition requires medical evacuation

Redpoint Resolutions medically evacuated a 23-year-old woman from Montana to Utah due to a life-threatening heart condition.

The university student was working a summer job in the Helena, Montana, area when she felt palpitations and an elevated heart rate. Doctors there recommended that she receive an ICD – an implantable cardioverter defibrillator – as soon as possible, but that clinic was not equipped to perform the procedure.

Her family contacted Redpoint Operations to request a medical evacuation. Her mother works at a university that is a Redpoint client, and family members are covered.

Redpoint flew the student in a medically staffed, air ambulance jet to the home hospital of her choice – a top tier hospital in Salt Lake City – where she is a student. Redpoint prepared for her admission to the hospital, and surgeons successfully implanted the device.

Cavalry combines the best medevac insurance with travel insurance benefits such as trip cancellation, trip interruption, lost baggage, primary medical expense coverages, and more. Cavalry is powered by Redpoint Resolutions, a medical and travel risk security company owned and operated by special operations veterans and physicians.

Redpoint covers almost 10 million people worldwide and has evacuated clients from all seven continents.

Redpoint VP Ted Muhlner powers through 1.5 mile Frogman Swim to benefit Navy SEAL Foundation

Posted on Posted in Redpoint Resolutions, Uncategorized

Cold water and choppy seas

The water temperature was a chilly 59 degrees Fahrenheit and the seas were choppy for the 1.5 mile Golden Gate Frogman swim held over the weekend to raise money for the Navy Seal Foundation.

The swim course took the 12 participants from the Pacific Ocean, under the Golden Gate Bridge and into the San Francisco Bay for a finish at the historic Fort Baker. Redpoint Vice President Ted Muhlner participated in the swim in the challenging waters.

SF Chronicle reporter Evan Sernoffsky catches up with Ted Muhlner exiting the water.

 

The San Francisco Chronicle’s Evan Sernoffky was there to capture the action and caught up with Muhlner at the finish line:

In the water, the swimmers’ bright-colored caps bobbed up and down as they hurled themselves through the dark, choppy water that’s home to whales, sharks and other marine life.

Fortunately for Sunday’s group, no sharks spoiled the party.

“This is a great reason to be in the water with great people and to think about things that are most important,” said Ted Muhlner, 43, a former SEAL from Menlo Park.

Like the other swimmers, many of whom came from around the country for the event, he took a moment to float on his back and look up at the mighty bridge, while remembering his fellow SEALs lost in combat.

Sunday was a particularly somber day for the SEAL community. It was the sixth anniversary of the day a Chinook CH-47 helicopter was shot down in Afghanistan, killing 17 SEALs and 21 other military members onboard — the single worst loss of U.S. forces in the war.”

The goal for each of the swimmers is to raise $2,500 for the Naval Surface Warfare community and their families. Ted serves on the board of the Navy SEAL Foundation. His CrowdRise fundraising page can be found here.

The Frogman Swim began in Tampa Bay, Florida in 2009. The San Francisco edition is the brainchild of Former Navy SEAL, Rory O’Connor and Kurt Ott whose dad was a SEAL. O’Connor and Ott run the Tampa Bay Swim and regularly receive requests from seaside cities across the country to host the Frogman Swim. The organizers routinely turn down sunny, warm and flat venues in favor of courses with colder waters and rougher seas, like San Francisco.

The Golden Gate Frogman Swim was organized by Rory O’Connor and Ryan Nelson. Ryan is a member of the San Francisco South End Rowing Club, whose members generously provided critical swimmer support throughout the event. O’Connor and Nelson plan to turn the Golden Gate edition into an annual event.

Cavalry combines the best medevac insurance with travel insurance benefits such as trip cancellation, trip interruption, lost baggage, primary medical expense coverages, and more. Cavalry is powered by Redpoint Resolutions, a medical and travel risk security company owned and operated by special operations veterans and physicians.

Redpoint covers almost 10 million people worldwide and has evacuated clients from all seven continents.

Redpoint evacuates client in Namibia with spine injury after ejection from a vehicle

Posted on Posted in Africa travel, medical evacuation insurance

From Windhoek to Omaha

Redpoint was contacted by the wife of a customer who was hospitalized in Namibia with some fractured vertebrae following an off-road vehicle accident.

The 66-year-old client was riding in the back of the truck through the African bush when a jolt sent him flying out of the vehicle and onto the dirt road. The tour company drove him to a hospital in Windhoek, where a neurosurgeon diagnosed him with a compression fracture in his lower spine. He was fitted with a brace and prescribed medications, and the local neurosurgeon recommended surgery to stabilize the fracture.

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